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  • Clinic Polices

    Appointment Policy

    To allow  time for all patients and scheduled surgical procedures, we operate  by appointments only. Emergency cases shall always receive top priority, which is why occasional appointment delays are unavoidable. Please realize that we always attempt to see each client in a timely manner.

    Cancellation / No Show Policy

    Please give a 3 hour notice to the clinic for any appointment you need to cancel.  If 3 appointments are missed or appropriate time was not given for the cancellation, a $30 fee will be needed to make future appointments.

    Patient Arrival Policy

    Please arrive on-time for your appointment to ensure consideration for other clients. Late appointment arrivals can only be seen if time is available and at the doctor's discretion. 

    For you and your pet's safety, all dogs must be on a 5ft or shorter leash (no retractable leashes please) and properly controlled while in the waiting area or exam rooms.

    All cats must be presented in an appropriate cat carrier or on a leash.

    For your convenience, 'drop-off' appointments are available. A 'drop off' means you could bring your pet in the morning and leave him/her with us so our doctor can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor has examined your pet, he will give you a call to discuss your pet's condition and  treatment. 

    Payment Policy

    We require full payment at the time that services are rendered.
    For your convenience, we accept Visa, MasterCard, American Express, Discover, cash and personal checks.

    When unexpected illness strikes a pet, unexpected expense strikes as well. St. Anna Veterinary Clinic understands this and is able to make some special arrangements through the CareCredit program. It takes just 5 minutes to complete an application and will allow you to break down your payment into monthly installments.  You can either apply at our hospital for immediate approval, or apply yourself online at:

    Highlights of the CareCredit program:

    • Low Monthly Payments
    • Interest Free For 6 Months
    • Determine Approval in a Few Minutes
    • No Annual Fee